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Frequently Asked Questions
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About Maison Nexora
What is Maison Nexora LLC?
Maison Nexora LLC is an independent travel advisory based in California, offering personalized trip planning and booking services for domestic and international travel.
Are you a travel agency or a travel advisor?
We operate as a travel advisory. This means we focus on thoughtful trip design, guidance, and coordination with trusted travel suppliers, rather than simply booking travel.
Where are you located?
Maison Nexora LLC is based in California and serves clients across the United States and internationally.
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Planning & Booking
How does the planning process work?
Our process typically includes several steps. First, we schedule a consultation to understand your travel goals and preferences. Next, we research and design a custom itinerary tailored to your needs. After that, we review and refine the itinerary with you, then coordinate bookings with selected travel suppliers. Finally, we provide ongoing support before and during your trip.
Do you charge planning fees?
Yes. We charge a non-refundable planning fee that reflects the time, research, and coordination involved in creating your itinerary. Planning fees vary based on trip complexity and are disclosed before work begins.
What does the planning fee include?
Planning fees generally include consultation and trip design, research and itinerary creation, coordination with hotels, tours, and other suppliers, and booking assistance with pre-departure support. Travel costs, supplier deposits, and insurance are separate.
Do you book flights?
Yes, we can assist with flight bookings. Some air tickets may include a service fee, which will be disclosed in advance.
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Pricing & Payments
Are there any hidden fees?
No. All planning fees and applicable service fees are disclosed before booking. Travel supplier prices are subject to availability, taxes, and supplier policies.
When is payment due?
Payment timelines depend on supplier requirements. Many suppliers require deposits or full payment at the time of booking.
Are planning fees refundable?
Planning fees are non-refundable, as they compensate for professional time and services rendered, regardless of whether travel is ultimately booked.
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Travel Insurance & Safety
Do I need travel insurance?
Travel insurance is strongly recommended for all trips. Insurance can help protect against cancellations, medical emergencies, delays, and unexpected disruptions.
What happens if my trip is canceled or changed?
Cancellations and changes are governed by the policies of the individual travel suppliers. Maison Nexora is not responsible for supplier penalties or refund decisions.
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Travel Risks & Responsibilities
Who is responsible for passports, visas, and entry requirements?
Clients are responsible for ensuring they have valid passports, visas, and required documentation for their destinations. Entry requirements may change at any time.
Are you responsible for the actions of airlines, hotels, or tour operators?
No. Maison Nexora acts as an independent advisor and is not responsible for the acts, errors, or omissions of third-party travel suppliers.
What if something goes wrong during my trip?
We offer standard trip support and can assist with communication and guidance when issues arise. Ultimate responsibility for services rests with the travel supplier.
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Changes, Support & Emergencies
Can I make changes after my trip is booked?
Yes. Changes are subject to supplier policies and availability. Additional service fees may apply for revisions or rebooking.
Do you offer support during travel?
Yes. All clients receive standard trip support. Enhanced concierge or urgent after-hours assistance may be available for an additional fee.
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Working With Maison Nexora
Why should I use a travel advisor instead of booking online?
Working with a travel advisor provides personalized guidance, time-saving research, support before and during travel, and advocacy when issues arise.
Do you work with all budgets?
We work with a range of travel styles and budgets, provided expectations align with destination costs and availability.
How do I get started?
You can begin by submitting a travel inquiry through our website. We’ll follow up to schedule a consultation and discuss next steps.
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Legal & Policies
Do I need to agree to any terms?
Yes. All clients are required to agree to our Booking Agreement & Terms and Conditions and Travel Insurance Waiver before booking.
Which laws govern your services?
Maison Nexora LLC operates under the laws of the State of California.
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Still Have Questions?
We’re happy to help. Contact us or submit a travel inquiry and we’ll be in touch.